Effective Date: 2024
Data Communications Technology Pte Ltd (“we”) provide an SMS service platform that enables our clients to create, schedule, and send marketing SMS messages to their subscribers. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information we receive from users of our platform and the subscribers of our clients’ campaigns.
1. Information Collection
We collect information in the following ways:
- Information You Provide: This includes information that our clients provide when creating an account, such as name, email address, company information, and any other information necessary for setting up and managing their SMS marketing campaigns.
- Information from Subscribers: We collect information from subscribers that our clients provide to us or that we collect on behalf of our clients through their SMS campaigns, including phone numbers and message content.
- Automatically Collected Information: We automatically collect certain information from both our clients and their subscribers, such as Country of destination numbers registered, Telco providers, DateTime Stamp, etc, during the sending of SMS, for the usage of the respective clients, and to serve as audit logs necessary to provide to the local authorities if needed.
2. Use of Information
We use the information we collect to:
- Provide, maintain, and improve our services;
- Communicate with our clients about their accounts and respond to their inquiries;
- Ensure compliance with legal obligations and our policies;
- Detect, prevent, and address technical issues and fraudulent or illegal activity.
3. Sharing and Disclosure
We may share personal information with third parties in the following circumstances:
- With service providers who assist us in providing our services, under confidentiality agreements;
- If required by law, such as to comply with a subpoena or similar legal process;
- With the consent of our clients or their subscribers.
4. Data Security
We take reasonable measures to protect the personal information we collect from unauthorized access, disclosure, alteration, and destruction. However, no internet or email transmission is ever fully secure or error-free.
5. International Transfers
Personal information we collect may be transferred to, and stored and processed in, countries outside of where our clients and their subscribers are located. We will take all steps reasonably necessary to ensure that personal information is treated securely and in accordance with this Privacy Policy.
6. Your Rights
Subscribers have certain rights regarding their personal information, including the right to access, correct, or delete their personal information. To exercise these rights, subscribers should contact the client who has collected their information. Our clients can review, update, or delete their account information by logging into their account.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify our clients of any changes by posting the new Privacy Policy on this page and updating the “Effective Date” at the top of this Privacy Policy.
8. Contact Us
If you have any questions about this Privacy Policy, please contact us at ops@datacommtech.com.